Data protection
Data protection

Regulations for data protection

We welcome your visit on our website and your interest in our products and achievements. We take very seriously the protection of your privacy and any personal data provided. Of course we obey the regulations of the Federal Data Protection
Act. Hereafter we inform you which personal data we might file and how we deal with that data.?


Acquisition and processing of data

When you visit our website, our servers regularly save certain access data in a logfile. Among these are your IP address, the website from which you contact us, the webpages you view, as well as the date and time of your page views and their duration. These data don't contain any personal information. They are used only for statistical purposes and will by no means be forwarded to third parties. Moreover, your personal data will only be saved if you choose to give them, e.g., for a registration, a survey, a contest, ordering information or booking a seminar.


Circulation and use of personal data and appropriation

We use your personal data only for the specified purpose and its required ancillary support: e.g., for technical administration, the analysis of surveys, and for marketing. We assure you that your data are only used for the specified purpose (e.g., booking of hotels or seminars), and are not available, transmitted, or marketed in any way to third parties. The transmission and surveying of personal data by public authorities will only occur in cases of compliance with national legal constraints. We have taken technical and organizational measures to protect your provided personal data from loss, destruction, manipulation, and unauthorized access.

Our staff members and the persons involved in online data processing are informed about the Federal Data Protection Act and are committed to the confidential use of personal data.



Theben AG saves the data you have entered and uses it exclusively for sending newsletters. The data will not be disclosed to third parties. The Theben newsletter provides regular information on innovations, sales campaigns, training sessions, and more. Your subscription can be viewed any time, and can be cancelled by unsubscribing from the newsletter. If you want to unsubscribe, you can find a link in the footer of each newsletter. In order to send you appropriate offers and content, we track your click behaviour in the newsletter. The information gained from this analysis will be used for statistical purposes. It enables us to keep optimising and improving the newsletter. Theben AG will not disclose this information to third parties.

The Theben newsletter provides regular information on innovations, sales campaigns, training sessions, and more. You will only receive a newsletter if you have expressly subscribed to it; for example, by clicking on the relevant field on our contact forms. You can cancel this subscription at any time by unsubscribing from the newsletter. If you want to unsubscribe, you can find a link in the footer of each newsletter.

We monitor how successfully our newsletter performs when it reaches users. This involves recording which newsletter has been opened and how often, or how often users have clicked on links to our products or other information in a newsletter. Analysing this click behaviour enables us to keep optimising the newsletter and adapting it to suit the interests of our customers. For analysis purposes, user data is summarised when it is collected – a process which anonymises it. This prevents the data from being linked to any particular e-mail address. As a result, we do not know what your personal click behaviour looks like. However, you may opt out of this monitoring process at any time by unsubscribing from the newsletter.


Your use of our contact forms

Our contact forms collect personal data that we require in order to respond to your enquiry. Once a contact form has been completed, its content is sent to our marketing department in an e-mail. The marketing department then passes this e-mail on to whichever one of our specialist departments is responsible for handling the enquiry. The data in your enquiry remains stored in our e-mail system, but nowhere else. Once your enquiry has been resolved, the data is locked to prevent it being used in any other way. This does not apply to your e-mail address. However, this item of data is only used if you have clicked on the field that expressly indicates your wish to receive our newsletter.


Our use of cookies

Our website uses cookies. These are small files that our web server sends to your PC. They track your browsing behaviour while you are on our website pages.

There are different types of cookies. One way in which they differ from one another is the length of time for which they are stored on your PC. Session cookies are cleared automatically when you close your browser. A session cookie may, for example, ensure that the communication between our web server and your PC is secure. Persistent cookies, on the other hand, remain stored on your PC. Your browser may provide information on their storage duration. A persistent cookie can be read again the next time you visit our website. If you want to stop this from happening, you can clear the persistent cookie after visiting our website. Persistent cookies may be used for analysing how you use our website, for example.

Another way in which cookies differ from one another is where they originate from. First-party cookies always originate from the website shown in the address bar of your browser. Third-party cookies, meanwhile, come from websites which you have not accessed directly, but which are instead linked to the first-party website through images or advertisements. Your browser may tell you the sources from which the cookies stored on your PC originate.

Most browsers are configured to accept cookies. If you would like to switch off this function, you will need to change the relevant settings in your browser. If your browser does not accept cookies, you may find that some of the pages on our website do not function to their full extent. In order to complete a contact form, it is essential that your browser is configured to accept session cookies. Session cookies are cleared automatically when you close your browser.


Processing your data in our customer survey

If you start the customer survey by clicking on the link in our e-mail, you – as the recipient of the e-mail – will automatically be identified as a participant in our customer survey via the e-mail address. We only use this identification method so that we can send you your free gift. Upon clicking on the link, you agree to this identification for the purposes outlined above. Your answers will always remain anonymous, which means that they will not be saved or evaluated in relation to you or your company.


Google Analytics

This website uses Google Analytics, a web analytical service of Google Inc ("Google"). Google Analytics uses so-called "cookies" which are saved on your computer and allow an analysis of your use of the website. The Information provided by the cookie about your website use (including your IP address) is transmitted to a server in the US and saved there. Google will use this information to analyze your use of the website, to compile reports about the website activities for the website owners, and to provide more services connected with website and internet use. Google might transmit this information to third parties provided this is required by law, or third parties might use this data by order by Google. By no means will Google connect your IP address to other Google data. You can prevent the installation of cookies by an adequate application of your browser software, but we point out that in that case you might not be able to use all the functions on this website. By the use of this website you agree to the processing of your data by Google in the way and for the purposes explained beforehand.



DoubleClick by Google is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). DoubleClick by Google uses cookies in order to display advertising content that is relevant to you. This involves assigning your browser a pseudonymous identification number (ID) that is used to check which advertisements have appeared in your browser and which ones you have clicked on. The cookies do not contain any personal information. DoubleClick cookies only allow Google and its partner websites to place advertisements on the basis of previous visits to our website or other websites. Google sends the information generated by the cookies to a server in the USA for evaluation purposes. The information is then stored there. Google may only pass data on to third parties in order to satisfy statutory obligations or when processing order data. Google will never combine your data with other data it has collected. By using our website, you hereby consent to Google processing data collected about you, and to the methods and purposes of data processing outlined above. You may prevent cookies from being stored by making the appropriate setting in your browser software. If you do so, however, please be advised that you may not be able to use all the functions of our website to their full extent. You can also prevent Google from collecting cookie-generated data that relates to your use of our website, and from processing this data. To do this, download and install the browser plugin by accessing the following link and selecting the DoubleClick browser extension option. Alternatively, you can deactivate DoubleClick cookies on the Digital Advertising Alliance website via the following link.